TFM RP — The Family Matters

Legal · Updated July 2026

Refund Policy

Store purchases are donations that support the server. Please read before purchasing.

1. General

All sales are final. Because perks are delivered digitally and immediately, purchases are generally non-refundable except where required by law.

2. Exceptions

If a perk was not delivered due to a technical fault, open a support ticket within 14 days and we will deliver it or, if we cannot, issue a refund via Tebex.

Duplicate or accidental charges will be refunded once verified.

3. Chargebacks

Do not file a chargeback or payment dispute. Contact us first — chargebacks result in an immediate permanent ban across all TFM RP services.

4. How to request

Open a “Purchase issue” ticket on the Report page with your Tebex transaction ID and details.

Questions about these policies? Open a support ticket.